STRAIGHT ANSWERS
About the product
What exactly am I buying?
A GROW:TURN Ampoule. 100 ml, boxed, with the comb applicator built into the cap. Formulated in a Korean lab. What you see in the photographs is exactly what lands on your doorstep.
Is this a medicine?
No, and that’s deliberate. No minoxidil, no hormones, no prescription. It’s a cosmetic scalp ampoule: it sits on the scalp and stays there. If a doctor is already treating your hair, loop them in first.
Will it work for me?
Hair moves on its own timetable. A full growth cycle is measured in months, not days. That’s exactly why the guarantee is 60 days and not 14. You get a proper run at it, and if you’re not glad you bought it, one email gets your money back. No bottle to send back, no reason needed. The risk sits with us, not you.
Who is behind VAXA?
VAXA exists because hair is one of the things people quietly worry about most, and almost nothing on the shelf felt honest about it. So we went looking for a formula worth putting our name on, and found one in a Korean lab that had already spent years getting it right. When you email us, you’re emailing the person who chose it. Usually answered within one business day, Monday to Friday.
Using it
How do I actually use it?
Three steps, about ten seconds. Twist the comb head open. Squeeze gently straight onto the scalp: hairline, part line, crown, temples. Comb it in with the built-in teeth. No rinsing. Once a day, wet hair or dry.
Will it make my hair greasy?
No. It is water-light rather than an oil, so it absorbs in seconds and leaves no residue. You can apply it in the morning and style your hair straight after.
Coloured or chemically treated hair?
Fine. It goes on the scalp, not the lengths, so it will not touch your colour. It is fragrance-free.
Is it safe to use every day?
Yes. Daily is exactly how it’s meant to be used. It’s fragrance-free and made for the scalp, not the lengths. If your skin runs sensitive, dab a little behind your ear and give it 24 hours first. That’s just standard practice with anything new you put on skin.
Delivery, refunds and payment
How long does delivery take?
12 to 25 days. We ship straight from the lab’s production partner instead of paying for a local warehouse and a middleman in between. That saving is why this costs what it costs instead of salon prices. Your tracking number hits your inbox the moment it leaves.
Orders to Iceland may be subject to Icelandic VAT and a postal handling fee on arrival. Those are set by the Icelandic authorities, not by us.
What does shipping cost?
Nothing. Free tracked delivery on every order, no minimum.
What if it doesn’t work for me?
Then you don’t pay for it. Email us any time inside 60 days and we refund you. You don’t need to post back a half-used bottle, and you don’t need to explain yourself.
Is my payment secure?
Yes. Every page on this store is protected by 256-bit SSL encryption, and checkout runs on Shopify Payments, the same system behind millions of stores worldwide. Your card details go straight to them. We never see them, and we couldn’t store them if we tried.

60-DAY GUARANTEE
Still not sure?
Ask us anything before you buy. We’d rather spend five minutes answering than have you sitting there wondering. A real person replies, usually within one business day.
And if you do buy and it is not for you, one email inside 60 days gets your money back.
Free tracked delivery. Arrives in 12 to 25 days.